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What Makes a Chief Experience Officer?

Wednesday, May 31, 2017

 

The role of Chief Experience Officer or Chief Patient Experience Officer in healthcare is growing but still in its infancy. In searches that Witt/Kieffer has conducted for this role, leading candidates have come from both inside and outside of the healthcare industry. Individuals from outside typically have grown through customer service positions or technology roles. Within healthcare, they often came from an operational background, were an internal hire approached by the organization to “fill a void” and assume a patient experience role, and gradually transitioned into the position and carved out a niche. There is still no real blueprint to follow for this executive, say Donna Padilla and Dan Young.

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